Shipping policy
Shipping Policy
At Flex Brace, we work hard to process and ship orders as quickly as possible. Please review the information below before placing an order.
Order Processing
All orders are processed within 1–2 business days after purchase. Once processed, your order will be shipped and tracking information will be provided.
Shipping Timeframe
Orders are typically shipped within 2–7 business days.
Shipping timeframes are estimates and may vary depending on location, carrier availability, or circumstances outside of our control.
Shipping Locations
We currently ship to most locations worldwide. If we are unable to ship to your address, you will be notified shortly after placing your order.
Address Accuracy
Customers are responsible for providing the correct shipping address at checkout.
Flex Brace is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Delayed Shipments
If your tracking information shows a delay or issue after shipment, please contact the carrier directly using the tracking number provided.
If shipping protection was added to your order, we will assist in resolving the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of shipment confirmation with clear photos of the issue. Eligible cases will receive a replacement.
Contact Information
For any shipping-related questions, please contact us at:
Please allow 24–48 business hours for a response.
By placing an order with Flex Brace, you agree to the terms outlined in this Shipping Policy.